Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you’re not, you may be eligible for a refund under the following conditions:

• The request for a return must be made within 30 days of the purchase date.
• The digital products must be unused and in the same condition that you received them.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@cdlaserart.com with your order number.
• Provide a brief explanation of why you are requesting a return.
• Once your return is approved, you will receive instructions on how to proceed.

Refund Methods and Processing Time

Refunds will be processed using the same payment method used for the purchase. Please allow:

• 5-7 business days for the refund to process once it has been approved.
• Additional time may be required by your bank or payment provider.

Special Cases

If you receive a damaged item or the wrong item, we want to make it right:

• Contact us within 7 days of receiving your order to report any issues.
• We will replace the damaged item or send the correct item at no additional cost to you.

Exceptions to the Policy

While we strive to accommodate all requests, please note the following exceptions:

• Digital downloads that have been used or altered are not eligible for refunds.
• Sale items or promotional products may be final sale and not eligible for returns.

Thank you for choosing CDLaserArt. We appreciate your creativity and look forward to serving you again!